privacy policy
PerVista AI Privacy Policy
PerVista (“PerVista,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the PerVista mobile application, website, and related services.
This Policy applies to users of PerVista products and services, including mobile applications, web portals, monitoring services, notifications, and connected devices
information we collect
Depending on the products, services, and features you use, PerVista may collect personal information directly from you, automatically through your use of our services, or from authorized third parties. The information we collect helps us provide, maintain, secure, and improve our products and services.
Account Information
- Name
- Email address
- Phone number
- Organization or company name
- Username and account credentials
Device and Service Information
- Device identifiers
- Mobile device information
- IP address
- Operating system information
- Application usage data
- Diagnostic and crash information
Security and Monitoring Data
- Device status information
- Alert and event logs
- Camera images or video clips (when enabled)
- Sensor and monitoring information
- Access activity and timestamps
Location Information
When enabled by the user, PerVista may collect location information to support service functionality, notifications, or account security.
Customer Support Information
Information submitted when contacting customer support, including emails, chat messages, support tickets, and call recordings where permitted by law.
how we use information
PerVista uses personal information for legitimate business purposes associated with operating, maintaining, and improving our services. Specifically, we may use information to:
- Create and manage accounts
- Authenticate users
- Deliver monitoring and security services
- Generate alerts and notifications
- Improve products and services
- Provide customer support
- Process transactions and subscriptions
- Detect fraud, misuse, and unauthorized access
- Comply with legal obligations
- Communicate with users regarding service updates
ai AND AUTOMATED ANALYTICS
PerVista may use artificial intelligence, machine learning technologies, and automated analytics tools to support monitoring and security operations. These technologies may analyze activity patterns, event logs, video content, sensor data, and system behavior to identify potential security events, improve detection accuracy, reduce false alerts, and enhance operational effectiveness.
Automated tools are designed to assist security operations and do not replace human review where appropriate. PerVista does not use customer monitoring data for purposes inconsistent with this Privacy Policy without appropriate authorization, consent, or legal justification
HOW WE SHARE INFORMATION
PerVista may disclose personal information to trusted third parties when necessary to operate our business, deliver services, or comply with legal obligations.
Service Providers
Third-party vendors who help us operate our platform, including:
- Cloud hosting providers
- Analytics providers
- Payment processors
- Customer support platforms
- Security and fraud prevention providers
Emergency Contacts and Authorized Parties
Information related to alerts, monitoring events, or security incidents may be shared with designated emergency contacts, account administrators, or other authorized users identified by the customer.
Legal Compliance
We may disclose information when required by law, court order, subpoena, governmental request, or other applicable legal process. We may also disclose information to protect the safety, security, rights, or property of PerVista, our customers, or others.
Business Transactions
In connection with a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, personal information may be transferred to the acquiring or succeeding entity as permitted by law.
No Sale of Personal Information
PerVista does not sell personal information to third parties for direct marketing purposes.
cookies and tracking technologies
PerVista may use:
- Cookies
- Mobile identifiers
- Analytics tools
- Similar tracking technologies
These technologies help us:
- Authenticate users and maintain sessions;
- Improve website and application functionality;
- Measure performance and usage trends;
- Detect fraudulent or malicious activity;
- Enhance security and reliability;
- Support troubleshooting and diagnostics.
Users may adjust browser settings or device preferences to manage certain tracking technologies, although doing so may impact functionality
your privacy rights
Depending on applicable laws and your place of residence, you may have certain privacy rights regarding your personal information. These rights may include:
- The right to access personal information we maintain about you;
- The right to request correction of inaccurate information;
- The right to request deletion of personal information, subject to legal exceptions;
- The right to obtain a copy of your information in a portable format;
- The right to withdraw previously granted consent;
- The right to object to certain processing activities;
- The right to appeal decisions regarding privacy requests where permitted by law.
To exercise these rights, users may contact PerVista using the information provided in the Contact Us section. We may request additional information to verify identity before fulfilling a request.
data security
PerVista maintains administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction.
Security measures may include access controls, encryption technologies, network monitoring, vulnerability management, employee training, multifactor authentication, and other industry-standard security practices.
While PerVista continually works to protect personal information, no transmission, storage system, or security control can guarantee absolute security
data retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Meet legal requirements
- Resolve disputes
- Protect users and our platform
Retention periods vary based on the type of information collected, customer requirements, contractual obligations, and applicable laws. Monitoring data, event logs, alerts, images, and video recordings may be retained according to system configurations, customer settings, regulatory requirements, or operational needs.
children's privacy
PerVista is not directed toward children under the age of 16 and does not knowingly collect personal information from children under 16 without appropriate parental consent.
If we learn that information from a child has been collected in violation of applicable law, we will delete it promptly.
third-party services
PerVista may integrate with third-party products, applications, or services. We are not responsible for the privacy practices of third parties. Users should review the privacy policies of those providers.
changes to this privacy policy
We may update this Privacy Policy from time to time. When material changes occur, we will provide notice through the application, website, email, or other appropriate means.
contact us
PerVista AI
Address: 6301 Ivy Ln, Suite #612
Greenbelt, MD 20770
Email: support@pervista.com
Phone: 301-747-3311
Website: www.pervista.ai